Frequently Asked Questions
Everything you need to know about our handcrafted furniture and ordering process.
What is the lead time for custom furniture orders?
Our standard lead time for handcrafted pieces is typically 8 to 12 weeks. This allows our artisans to maintain the highest quality standards while crafting your unique item. Please note that lead times may vary based on seasonal demand and material availability.
Do you offer white glove delivery services?
Yes, we offer premium white glove delivery for most locations. This service includes bringing the furniture into your room of choice, full assembly, and the removal of all packaging materials.
Can I customize the dimensions or materials of a piece?
Absolutely. Croft House specializes in custom designs. Most of our signature pieces can be adjusted in size, wood species, or finish to perfectly fit your space. Contact our design team for a personalized quote.
What is your return policy for furniture?
Standard items can be returned within 14 days of delivery, subject to a 20% restocking fee and return shipping costs. Please note that custom-made or modified orders are final sale and cannot be returned or exchanged.
How do I care for my natural wood furniture?
We recommend using a soft, lint-free cloth for daily dusting. Avoid harsh chemicals or abrasive cleaners. To maintain the wood's integrity, keep furniture away from direct heat sources and maintain a consistent humidity level in your home.
Do you offer trade discounts for interior designers?
Yes, we value our partnership with the design community. We offer a dedicated Trade Program with exclusive pricing and personalized support for interior designers, architects, and developers.